01. Introduction & Acceptance
Welcome to Amigo Hospitality. These Terms & Conditions govern your access to and use of our website, digital booking systems, and all on-ground hospitality services across Delhi, Noida, Gurugram, Faridabad, and Ghaziabad. By confirming a booking or utilizing our platform, you agree to comply with these terms in full.
02. Scope of Hospitality Services
Amigo Hospitality operates as a premier full-service catering and party management platform offering:
- Full-Service Catering: Multi-course customized menus with executive chefs, banquet presentation, and uniformed service staff.
- Live Food & Beverage Counters: Interactive stations including wood-fired pizzas, chaat streets, sushi, sizzlers, and bespoke mocktail/cocktail bars.
- Gourmet Party-Boxes & Bulk Delivery: Thermal-packed fresh food deliveries tailored for home gatherings and office luncheons.
- Professional Manpower & Event Production: Experienced bartenders, flair mixologists, service captains, and themed event decor setups.
03. Booking, Pricing & Token Deposits
All bookings must be confirmed through our verified digital channels or authorized hospitality consultants. A designated advance token payment (20% to 50% based on event scale) is required to lock culinary slots, procure raw ingredients, and allocate specialized staff. Menu pricing is dynamic and reflects guest count, dish tier selections, and equipment needs.
04. Guest Count Revisions & Adjustments
Final guaranteed guest numbers must be communicated at least 48 hours prior to the scheduled event time. Reductions made within 48 hours cannot be adjusted in the final billing due to pre-purchased ingredients. Any upward increase in guest count on event day will be accommodated subject to ingredient availability and billed proportionally.
05. Venue Access, Utilities & Client Obligations
The client is responsible for ensuring adequate venue access for setup at least 2 to 3 hours prior to event start time. The host must facilitate standard working utilities (water supply, basic electricity, and designated food preparation space). Amigo Hospitality is not liable for service delays caused by venue entry restrictions or power failures.
06. Quality Standards & Food Safety
All dishes prepared by Amigo Hospitality adhere to stringent FSSAI safety norms. We source Grade-A farm-fresh produce and premium spices. Once food is served at room temperature at your venue, we advise consumption within 3 hours to guarantee optimal freshness and culinary safety.
07. Cancellation & Rescheduling
Cancellations and date shifts are governed by our dedicated Cancellation Policy. Advance notices granted more than 7 days prior are eligible for partial refunds, whereas notice under 72 hours incurs full forfeiture of the advance token due to perishable inventory procurement.
08. Limitation of Liability
Amigo Hospitality strives for absolute culinary excellence. However, our financial and legal liability for any claim arising out of our services is strictly limited to the total service fee received from the client for that specific booking.